WARRANTY AND RETURN MERCHANDISE AUTHORIZATION

(as of Feb 2nd, 2010)

• Unix CCTV, Inc. ("Unix") provides a 3-year warranty on Eyemax brand products.
• Unix CCTV, Inc. ("Unix") provides a 1-year warranty on Telpix and Generic brand products.
• Unix CCTV, Inc. ("Unix") provides a 1-year warranty on LCD's and monitors, which are limited to repairs only.
• Accessories are not covered under warranty. They are sold as is.
• Unix's warranty is extended only to the original purchaser.
• The warranty only covers defects in materials or workmanship by the manufacturer and does not cover damages resulting from normal usage or the user's negligence. Water damage will not be covered by our warranty.
• We do not accept any Return or Exchange on following Items: All Clearance Items.
• Exchange or return will not be accepted unless pre-authorize by our RMA department. Request for Return Merchandise Authorization (RMA) number must be made with in 3 business days from receipt of order
• We must receive return merchandise within 7 business days after RMA Number has been issued. Return freight charges are prepaid by customer. Collect shipments will be refused.
• Returning merchandise must be sent back in its original factory condition and packaging. We cannot accept items that are not in original factory condition. The return item must have the original hairnet, labels and tags still attached and undamaged. Items altered in any way will not be accepted. Do not mark, tape or attach anything which may cause damage to the original packaging box. Damaged packaging box will not be accepted for return.
• All exchanges must be received by UnixCCTV within 30 days of the purchase invoice date.
• Accessories cannot be exchanged or returned.
• Unix CCTV will not provide a refund - only store credit is allowed.
• Unix CCTV will only provide an exchange for a product that (1) is in its original condition, (2) contains all accompanying parts, and (3) is unopened in its original package.
• Unix CCTV will charge a 30.0% restocking fee for all returned items.
• Requests for product repair or replacement will be processed in approximately 3 to 4 weeks upon Unix CCTV's receipt of the product.
• There are no advanced replacements.
• The repaired or replaced product will be returned to the purchaser by Unix CCTV within US only (Except AK, HI) by UPS ground only with no exceptions. Please ensure that the return address is deliverable by UPS (P.O. Box return addresses will not be accepted).
• In the event the customer's product (delivered via UPS, Fed Ex, DHL, or USPS) is returned or refused by Unix CCTV, the customer is responsible for all shipping and handling charges without any exceptions. This also applies to all verbal and written orders.
• Shipping and Handling charges are non-refundable.
  

  Return Merchandise Authorization ("RMA")
  
  In the event that you wish to exchange or return your purchase, please thoroughly read the following. You must adhere to the policy below, or your request for exchange or return will be denied. In order to have your merchandise repaired or replaced under warranty, you must fill out a RMA Request form (Click HERE to download) and fax it to your nearest branch then, contact Unix's RMA department and obtain a RMA number.
  
  

  LOS ANGELES, CA FAX : 213-389-0702 TEL : 213-386-2626

  NEW YORK, NY FAX : 718-205-0724 TEL : 718-205-0606

  HOUSTON, TX FAX : 713-541-2103 TEL : 713-541-2100

  
  In order to have your merchandise repaired or replaced under warranty, the original purchaser must
  
  (1) present a sales receipt or other proof of purchase,
  (2) indicate the purchaser's company name, shipping address, telephone number, and RMA number
  (3) deliver the product prepaid to the nearest branch:
  
  

  LOS ANGELES, CA Unix CCTV, Inc. RMA Dept. 1331 S. Vermont Ave. Los Angeles, CA 90006

  NEW YORK, NY Unix CCTV, Inc. RMA Dept. 46-20 76th St. Elmhurst, NY 11373

  HOUSTON, TX Unix CCTV, Inc. RMA Dept. 10641 Harwin Drive Ste #518 Houston, TX 77036